![]() Requests to split an order into multiple deliveries will incur additional freight charges. ![]() Sadly stair access is not permitted by our external carriers and will cease at ground floor level.įreight is quoted and charged on our website as a standard single person ground floor delivery service. Interior Secrets can accommodate an above-ground floor service via lift access only, which is subject to approval. Interior Secrets offers a standard ground floor delivery service either with a standard 1-person courier (for small non-fragile items), or a 2-person fragile service (for large/bulky items). Please ensure to take images and provide the external carrier with all relevant information to lodge your claim with them directly. If any damage occurs to the property as a result of delivering the goods, customers are advised to contact the external carrier service directly at the time of delivery. Although these carrier services take extreme care when performing your delivery, Interior Secrets will not be held liable for any damage that is caused during your delivery. For any further questions regarding shipping information contact Customer Service.Interior Secrets partners with external carriers to complete all of our delivery services. Please contact Customer Service, and we can get you setup with a Return Authorization number. ![]() Items must be returned in brand new, unused condition, and shipping charges are non-refundable. MYSTERY RANCH accepts returns for refund within 60 days of the original purchase date. *A $25.00 fee will be added to your order for any reroute requested after your order has shipped. Please know, if the order is far enough along in the shipping process we may not be able to apply your requested change. We will always do our best to accommodate your request. If you need to make a change to your order after it has been processed, please contact Customer Service. Please check out our international distributor page to get ahold of a product in your corner of the world! Order Changes/Reroute Requests: MYSTERY RANCH does not ship any orders outside of the United States and Canada. When ordering multiple packs from two different warehouses, please allow a few extra days for delivery time and expect multiple packages.Īll Canadian orders ship from our warehouse located in Surrey, British Columbia. Our Wildland Fire, Mountain, Hunting, and Everyday Carry packs ship from our warehouse in Washington. Our Military packs ship from our warehouse in Montana. MYSTERY RANCH has two warehouse locations in the United States one in Montana and one in Washington. *Please keep in mind, order processing time and mail congestion around the Holiday Season may cause additional delays in estimated arrival time. Our offices will be closed on the following holidays: All delays due to carrier issues must be resolved through UPS, FedEx, or USPS. *MYSTERY RANCH is not responsible for any delays in shipping after your order has left our warehouse. If you are concerned about your shipping timeframe please contact Customer Service *The shipping timeframe may vary when placing large orders for more than 10 items. If you are concerned about your shipping timeframe, please contact Customer Service *CANADIAN CUSTOMERS: Processing time may take up to 5 business days before your order ships. ![]() We do not process or ship orders on weekends. Our business hours are Monday through Friday, 9:00am to 5:00pm. Orders received after 11:00am Mountain Standard Time will ship the following business day. Orders received before 11:00am Mountain Standard Time will ship the same day.
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